Join the family of First Federal Bank of Kansas City and be a part of changing the banking industry where customers are cared for and treated like part of the family.  We believe in taking care of our employees so they in turn are compelled to deliver the utmost customer service. 

SUMMARY
The Banking Center Manager is responsible for leading a team of sales and customer service professionals in the delivery of exceptional customer experiences while maintaining day-to-day operational integrity. Provides leadership for the sales and business development for the Banking Center to meet and/or exceed goals and objectives. Responsible for creating a positive workplace environment, promoting a cohesive team and individual employee development. Ensures the overall appearance of the facility (internal and external) is in accordance with the Bank’s standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skills and abilities required. Other duties may be assigned.
Complies with all applicable banking laws, bank policies and federal regulations.
Provide leadership for the sales and business development for the Banking Center to achieve financial goals and objectives established. Responsible for maintaining a strong understanding of retail banking and the overall financial health of the banking center.
Demonstrates ability to acquire and retain profitable customer relationships through community involvement; developing strategic approaches to further enhance the banks image and market share.
Ensures all Banking Center personnel provides exceptional internal and external customer experiences through the delivery of effective, courteous and timely customer service and communications.
Ensures quality service scores for success in product knowledge and customer experience meet or exceed established goals.
Demonstrates leadership by creating an environment that promotes and advances the bank’s Mission and Vision and demonstrates its Values. Creates a cohesive team and provides employee development. Acts as a steward of the bank’s resources and reputation, presents a professional image and represents the bank well both internally and externally.
Maintains security and operational integrity by overseeing day-to-day operations and administration of the Banking Center through compliance with policy and procedure resulting in an overall satisfactory audit rating. Serves as the banking center liaison to the Bank’s Security Officer to ensure all employees are aware of security policies and procedures.
Proactively monitors ongoing customer needs; market trends; meeting individual and banking center goals; monitoring performance of the banking center and employees; coaching; motivating and leading by example; holding regular banking center meetings; ensuring that communication is disseminated as appropriate: day to day staffing, scheduling and employee performance.
SUPERVISORY RESPONSIBILITIES
Is responsible for the overall direction, coordination, and evaluation of the banking center by supervising banking center employees. Carries out supervisory responsibilities in accordance with the organization's
policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, scheduling and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must possess strong customer service and sales skills; ability to work with people at all levels; strong knowledge of deposit and credit banking products. Strong communication; collaboration and leadership skills; high level of attention to detail. Must possess ability to maintain confidentiality and appropriately handle sensitive information. Must quickly evaluate and solve problems, utilizing tact and diplomacy when interacting with customers, employees and the public. Able to represent the bank in a manner that maintains and expands customer relationships, contributes to the banks growth and enhances its image.
EDUCATION and/or EXPERIENCE
Associate's degree (A. A.) or equivalent from two-year college or technical school; minimum of 2-5 years’ experience in a financial institution as a teller, personal/universal banker and/or bank manager, or equivalent combination of education and experience. Supervisory experience strongly preferred.

First Federal Bank is committed to providing equal employment opportunities to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity, or any other legally protected category.