Banking-Customer Service Representative I
Summary
Title:Banking-Customer Service Representative I
ID:2018097
Department:Banking Center
Location:Leawood
Description

Join the family of First Federal Bank of Kansas City and be a part of changing the banking industry where customers are cared for and treated like part of the family.  We believe in taking care of our employees so they in turn are compelled to deliver the utmost customer service.  

Banking Center Experience is needed:  See Experience below

The Banking-Customer Service Representative I represents the Bank in a manner that enhances the bank’s image through delivery of exceptional customer service, contributing to its growth; maintains and expands customer relationships by proactively meeting with customers to discover their financial needs and providing product recommendations in person and on the telephone.  Responsible for successful delivery of a range of banking products and services, including opening accounts, account maintenance and handling teller transactions.

Develops a strong individual customer pipeline to ensure qualified referrals lead to closed referrals.

Process all types of teller transactions accurately and according to policy and procedure.

  • Receives checks and cash for deposits and loan payments, verifies amount, examines checks for endorsements, places appropriate check holds and ensures the validity of each item.
  • Cashes checks and processes withdrawals.  Pays out cash after verification of identity and customer balances.
  • Processes various transactions including Money Orders, Cashier’s Checks and general ledger accounts.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must possess strong customer service and problem solving skills; ability to work with people at all levels; knowledge of deposit and credit banking products.  Strong communication and collaboration skills; high level of attention to detail.  Must possess ability to maintain confidentiality and appropriately handle sensitive information.  Must quickly evaluate and solve problems, utilizing tact and diplomacy when interacting with customers, employees and the public.  Able to represent the bank in a manner that maintains and expands customer relationships, contributes to the banks growth and enhances its image.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); minimum of one (1) year of experience in a financial institution having performed as a teller and/or personal/universal banker; new account experience preferred; or equivalent combination of education and experience.

First Federal Bank is committed to providing equal employment opportunities to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity, or any other legally protected category.

This opening is closed and is no longer accepting applications
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