SUMMARY

Provides quality internal and external customer service on mortgage and consumer loans. Works daily on the core banking system which will include maintaining data fields on loan accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Responsible for promotion and delivery of quality internal and external customer service.

Complies with all applicable banking laws, bank policies and federal regulations.

Answers customer inquiries via ACD phone lines.

Reviews closed and funded loans.

Prepares and delivers payoff statements.

Processes payoff transactions on the core banking system.

Serves as a back-up to the taxes and insurance representative which will include processing insurance mail and tax payment assistance.

Prepares and files Release Deeds on closed loans with the appropriate county either via mail or e-filing.

Prepares paid off files to be moved on an annual basis from the loan vault to off-site storage. Maintains inventory list of all loans stored off-site. Works with off-site vendor as necessary to obtain and return boxes.

Obtains final documents and title policies on new loan files from closing agents. Distributes appropriate final documents to investors as required.

Does necessary follow up work to prepare file for permanent file (i.e.), checks title policies, images, does quality control checks on file documents.

Provides support to banking centers on share loan accounts.

Performs quality control check on line of credit statement calculations. Prepares monthly line of credit statements for delivery to customers.

Completes follow up documentation on loan files transferred to a sub-servicer.

Maintains and completes monthly reports.

Complies with all applicable banking laws, bank policies and federal regulations.

Distributes and processes mail.

First Federal Bank is committed to providing equal employment opportunities to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity, or any other legally protected category.