Deposit Operations Representative
Summary
Title:Deposit Operations Representative
ID:2013007
Department:Administrative Center
Location:Deposit Operations
Description
DEPOSIT OPERATIONS REPRESENTATIVE
 
Essential Duties and Responsibilities:
The Deposit Operations Representative position is responsible for the promotion and delivery of quality internal and external customer service.  The position processes and performs maintenance on ACH transactions; coordinates, investigates and maintains files relating to forgeries, levies and garnishments; and performs back-office functions related to IRA operations.  Responds to customer as well as banking center phone call/inquiries in a timely and efficient manner.  Responsible for closed accounts, returned deposit checks, stop payments, overdraft protection, automatic transfers, check and statement copies along with other deposit functions.  The incumbent also introduces and discusses the Bank’s products and services to help customers become more financially successful.
 
Requirements/Skills:
 
  • High School diploma or GED
  • Two to three years Deposit Operations or related experience, and
  • Two to three years customer service experience
  • Hands on experience with ACH processing
  • Must have IRA operations experience
  • ACD line experience preferred
  • Excellent interpersonal/customer service skills
  • Strong verbal and written communication skills
  • Ability to promote Bank’s products and services
  • Must be detail oriented
  • Ability to use computer based programs
  • Basic typing/keyboard/10 key skills
  • Ability to meet deadlines
 
 
First Federal Bank is an Equal Opportunity Employer
 
 
 
 
This opening is closed and is no longer accepting applications

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P.O. Box 419194
Kansas City, MO 64141-6194

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