Join the family of First Federal Bank of Kansas City and be a part of changing the banking industry where customers are cared for and treated like part of the family.  We believe is taking care of our employees so they in turn are compelled to deliver the utmost customer service. 

Banking Center Experience is needed:  See Experience below

The Float Customer Service Representative I represents the Bank across all markets in a manner that enhances the bank’s image through delivery of exceptional customer service, contributing to its growth; maintains and expands customer relationships by proactively meeting with customers to discover their financial needs and providing product recommendations in person and on the telephone.  Responsible for successful delivery of a range of banking products and services, including opening accounts, account maintenance and handling teller transactions.

Demonstrates commitment to the bank’s Mission and Vision while upholding our Values.  Help one another | Never stop improving | Lead by example | Own your work | Have fun together.  Works collaboratively with banking center teams, as well as other internal partners.

Routinely travels to all banking centers within all regions to provide assistance and/or training.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must possess strong customer service and sales skills; ability to work with people at all levels; knowledge of deposit and credit banking products.  Strong communication and collaboration skills; high level of attention to detail.  Must possess ability to maintain confidentiality and appropriately handle sensitive information.  Must quickly evaluate and solve problems, utilizing tact and diplomacy when interacting with customers, employees and the public.  Able to represent the bank in a manner that maintains and expands customer relationships, contributes to the banks growth and enhances its image.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); minimum of one (1) year of experience in a financial institution having performed as a teller and/or personal/universal banker; new account experience preferred; or equivalent combination of education and experience. 

First Federal Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.