First Federal Bank of Kansas City is one of the largest mutually owned banks in the Midwest and has been a strong banking and lending partner to families in Kansas and Missouri for decades. We are a community-oriented, culture-focused, progress-driven Family on a mission to help people build a better financial future.

At First Federal, you’ll be supported by diverse, talented, energetic individuals moving toward a common vision of prosperity and a home for all. You’ll have boundless opportunities for growth – whether it’s personal or professional development to reach your career goals, company events to strengthen your connections, or volunteer work to champion our community partners.

Your success is our success. When our employees feel valued, our customers feel valued, and our community grows.
 

Hear what our team members have to say: https://www.youtube.com/watch?v=GNPKmutbydo

JOB SUMMARY
The Vice President of Banking as a Service (VP of Baas) will be directly responsible for developing and implementing the bank's Baas strategy in cooperation with the bank's technology, finance, and risk teams. They will be responsible for recommending and making sound business decisions, inspiring and motivating employees to achieve the bank's strategic objectives and ensuring an exceptional client experience. The VP of BaaS will be responsible for the profitable operation of the program while complying with all applicable federal and state laws and regulations, operating rules, contracts and service level agreements and bank policies and procedures. They will ensure effective controls are in place to maximize profit within the bank's established risk appetite. They will ensure accurate and timely submission of monthly reporting to the board. They will monitor staffing levels and provide supported staffing change recommendations based on program growth. The VP of BaaS is also responsible for identifying and executing on portfolio roadmaps and program enhancements to improve the client experience and/or profitability.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

To perform this job successfully, an individual must be able to perform each essential duty well. The requirements listed below are representative of the knowledge, skills and abilities required. Other duties may be assigned.

Technology Development and Management:

• Infrastructure: Overseeing the planning, implementation, testing and maintenance of program's technology and payment system infrastructure.
• API integration: Ensuring seamless integration with third-party applications and services.
• Security: Implementing robust security measures to protect data and prevent fraud.

• Product Offerings: Developing and launching new BaaS products and services to meet the evolving needs of clients.
• Innovation: Fostering a culture of innovation to stay ahead of market trends, regulatory and legislative changes and competitive pressures.
• Partnerships: Identifying and forming strategic partnerships and enhance the BaaS platform's capabilities with consideration to maintaining the bank's values, strong reputation and brand.

• Sales and Marketing: Developing and executing sales and marketing strategies to identify and attract new clients.
• Client Relationship Management: Building strong relationships with clients and addressing issues.
• Onboarding: Effectively communicating onboarding requirements to create a streamlined and efficient onboarding process for new clients.

• Adherence: Ensuring compliance with all applicable state and federal laws and regulations, industry standards, operating rules, policies and procedures.
• Risk Management: Proactively collaborates with legal, risk and compliance in identifying and mitigating risks associated with BaaS operations, as well as ensuring adequate and effective internal controls and contingency plans are in place.
• Audit and Examination: Preparing for and managing regulatory audits, validations and examinations.

• Revenue Generation: Developing pricing models and revenue streams for the BaaS program.
• Cost Management: Managing costs effectively to ensure profitability.
• Financial Reporting: Providing regular financial reports to executive leadership and the board of directors.
• Performance: Achieves established volume level targets and proactively uses data and key performance indicators (KPIs) to measure performance and identify improvements.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

• Proven track record of coaching and developing high performing teams.
• Minimum of ten (10) years of experience in financial services with a focus in deposit operations, payments, fintech, digital products or eCommerce.
• Experience building and managing large (50+ employees) customer success, professional services or sales teams in a fast-paced, dynamic environment.
• Demonstrated success and progressive experience in a customer success professional services and/or sales leadership role.

• Clear and Concise Communication: The ability to articulate complex ideas and concepts in a way that is easily understood by others.
• Active Listening: The skill of attentively hearing and understanding the perspectives of others, fostering trust and collaboration.
• Relationship Building: The capacity to develop strong and positive relationships with stakeholders, both internal and external.

• Self-Awareness: A deep understanding of one's own strengths, weaknesses, emotions, and motivations.
• Empathy: The ability to understand and share the feelings of others, fostering a supportive and inclusive work environment.
• Resilience: The capacity to bounce back from setbacks and challenges, maintaining a positive outlook and perseverance.

If you’d like to join the Family, click the ‘Apply now’ button to start your journey toward a new, rewarding career in banking!

Note: The purpose of this document is to provide a general summary of essential responsibilities and requirements for the position and is not meant as an exhaustive list.

First Federal actively seeks to recruit and hire protected veterans.

First Federal Bank is committed to providing equal employment opportunities to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity, or any other legally protected category.